This Agreement was last modified on 1st January 2020 ​Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using (“the Site”) operated by Act de Presence sprl (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at ​By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement. 

Formation of contract 
With your order, you placing a binding offer for a purchase contract with us. Color, form and technically induced changes that do not affect the intended use are reserved. 

​By sending an order confirmation via e-mail to you or the delivery of ordered goods, we can accept this offer. 
First, you will receive a receipt of your order by e-mail to the specified e-mail address (order receipt). However, a purchase contract will only become effective with the dispatch of our order confirmation via e-mail to you or with the delivery of goods ordered. 

​When ordering through our online store the ordering process includes a total of 4 steps. In the first step, select the desired goods. In the second step, enter your customer data, including billing address and if different, delivery address. In the third step, you choose how you want to pay. Finally, you have the option of all the information (for example, name, address, payment method, items ordered) to check again and correct if necessary, before placing your order by clicking on “Submit Order” to us. We will send you an order receipt with all order data to the e-mail address you provided. 

Retention of title 
The delivered goods remain our property until full payment of all claims. 

As we are a Belgium-based company, our prices are quoted in Euros and inclusive of VAT. 

We reserve the right to modify our prices at any time. 
If the price increases in between the time of order and the execution of the order, your order will still be valid at the pre-increase price. 
All prices are final, they include VAT. 

Shipping costs
There will still be added shipping costs, if applicable, to the indicated product prices. These shipping costs, if applicable will clearly be stated on the check-out page. 
Payment must be made in advance Credit Card or Paypal. 
All financial transactions are carried out in a secure environment. 

What about duties & taxes? 
Deliveries outside the EU are shipped tax-free and duty unpaid. 
Some countries, particularly outside of the EU, may require you to pay import duties and/or taxes once your order arrives at its destination. 
We suggest that you check any charges with your postal service before placing your order. 

Unless otherwise stated, we ship the goods within 3 working days after receipt of the order and this via postal service. 
If you would like to receive an express delivery please contact us for a detailed price quote. 
A collection of goods is not possible.

Cancellation & Return policy

We hope you love your order, but if for any reason you’re unsure, you can easily return it to us for an exchange or a refund within 30 calendar days. No stress, no fuss.
You have the obligation to examine the received knitwear at the time of delivery and if you believe they do not meet the agreement made at the time of order to notify "Atelier Basile" in writing or e-mail within 15 days of the purchase.
You may cancel your contract or request a return of your purchase within 14 days.

To administer your right to cancel or return your order, you have to inform us via a written message within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted. (via email, through our Live Chat on our website, via Atelier Basile on Facebook Messenger. or via Instagram)

The goods must be returned within a further 15 days after the request has been made.
Naturally, the goods must be returned unworn and in the same condition as they were delivered and with the tags attached.
All return shipments are at your own expense.

If you revoke your purchase, we are obligated to refund all payments that we have received from you, excluding shipping costs and this within 14 days at most, effective the day that we receive your shipment.

The payment method which was used to make the transaction will also be used for the reimbursement unless we have explicitly agreed to something else. You will not be charged any fees for reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items.

​Please send all returns to:

Act de Presence BV
Kragendijk 249
8300 Knokke,

Contact us via email -

 Intellectual Property

The Site and its original content, features, and functionality are owned by Act de Presence sprl and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.


We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you.

All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Belgium, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site.

Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.